Logistics - Route Service Representative
Company: Talentburst Inc.
Location: Van Nuys
Posted on: May 11, 2024
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Job Description:
Title: Route Service RepresentativeHours: Mon, Weds, Thurs, Fri
- 2:00 PM - 10:30 PM, Sat - 3:30 PM - 12:00 AMDuration: 7
monthsLocation: Van Nuys CA 91406Is Covid Vaccination Required?:
YesJob Description:The Route Service Representative (RSR) is the
face to the public, our customers and acts as an Ambassador for the
company in everything he/she does.This position performs day to day
route operations by serving client needs with regard to properly
tracking, sorting, storing and transporting patient specimens and
other materials including but not limited to supplies and patient
results.Duties and ResponsibilitiesResponsible for compliance with
all processes including and not limited to: timekeeping, attendance
and punctuality, vehicle safety and cleanliness, safety and OSHA
requirements, handheld /scanning device and usage, proper handling
and storage of all samples from the client office to the drop off
point, proper packing of specimens for shipment, end of day vehicle
checks, dress code, code of conduct and all Company /Regional /
Logistics policies and procedures.Responsible for the safe and
timely transportation of specimens, supplies, reports, equipment
and materials to the appropriate destination.Responsible for
operating company vehicle safely as well as maintaining a valid
driver's license and driving record within acceptable company
guidelines.Ensure route is started with proper equipment tools.
i.e., route scanner sync/paper logs, carry bag, properly prepared
coolers for 3 separate thermal storage, dry ice, cell phone, keys,
door hangers, observation reports, etc.Follow route as
scheduled/sequenced while allowing for will-call stops and special
pickups.Maintain specimen integrity at all times, including the
utilization of specimen carry bag to transport specimens from
client office/lock box to vehicle by temperature.Follow all
scan/documentation requirements including but not limited to
tissue/irreplaceable and frozen tracking processes.Place 'Door
Hanger' for will-call clients with no specimens out. Place 'Door
Hanger' for Daily clients who regularly provide specimens but none
are available at scheduled pick up. The RSR is required to notify
their Supervisor and/or Team Leader of service issue for a next
morning follow up.Communicate with Dispatch before leaving an area
to ensure will-calls have been cleared.Keep route information,
sequencing and all client notes up to date.Attendance and
punctuality in meetings and training sessions.Meet all training
requirements in a timely manner as assigned.Properly care for and
maintain company equipment including scanners, telephones, vehicles
etc... Communicate any deficiencies with equipment.Document and
provide appropriate client satisfaction information to Logistics
Management.Maintain professionalism and a service orientation with
clients using Everyday Excellence and the Five Guiding
Principles.Demonstrate Everyday Excellence in the Quest Behaviors;
Agility, Customer Focus, Transparency, United as One Team and
Performance Oriented.Required Work Experience:Valid Driver's
license with a minimum of 1 year driving experience and
documentation of a Motor Vehicle Record with three moving violation
convictions within the previous 36-month period.Preferred Work
Experience:1 year of experience in a customer service, logistics,
or delivery related job strongly preferred.Physical and Mental
Requirements:Position requires travelExtensive use of phone and
hand held device (PC)Prolonged standing/sitting/walking/drivingFine
dexterity with hands/steadinessAble to lift up to 25 pounds; may
occasionally need to lift 40 pounds; carrying up to 15 pounds for
several minutes at a timeAbility to communicate effectively in
English with clients, supervisors and peersVision-requires constant
mental visual attention to details as well as ability to see well
in limited light
scenariosBalancingBending/kneelingPushing/pullingReaching/twistingKnowledge:General
computer knowledge and experience with handheld scanner equipment
preferred.Skills:Strong customer service skillsStrong interpersonal
skillsStrong problem-solving skillsStrong sense of
collaborationStrong communication skillsStrong decision-making
skillsCustomer FocusIntegrityTrustAct with a Sense of Urgency/
ImportanceApproachableService
drivenSincereComposureProfessionalismHonestyRespectPatienceKnowledgeableHumorousSelf-DevelopmentInformingDrive
for ResultsAdditional Job Details:150 miles driven300 specimens
picked up daily#TB_HC#LI-FRESHby Jobble
Keywords: Talentburst Inc., South Gate , Logistics - Route Service Representative, Professions , Van Nuys, California
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